Refund Policy

Last updated October 16, 2026

Draft – not yet reviewed by a lawyer. These pages describe how the software behaves today. This notice remains until that review is complete.

Paid plans are open. Subscription terms apply now; lifetime bot purchase terms apply when offered at checkout. Free stays free and needs no card. Voluntary donations are not purchases and nothing on this page applies to them — but if you gave by mistake or gave the wrong amount, say so and we will sort it out.

1. Canceling

You can cancel at any time from your account. When you do:

Your paid features keep working until the end of the period you have already paid for.
You are not charged again after that date.
Your account returns to the Free plan, which stays usable.
Everything you built — triggers, sounds, overlay configs — stays on your machine. The Free plan caps how many are active at once; it does not delete them.
Nothing is removed from your game folder. No plan unlocks a game mod, so canceling takes none away. Fenrir’s own game scripts stay where they are until you remove them yourself.

Canceling part-way through a period does not refund the remaining days. If you cancel, you keep what you paid for until it runs out.

Monthly subscriptions renew each month; yearly subscriptions charge the full year at once and renew each year until canceled. Yearly Plus is $107.88 USD and yearly Pro is $215.88 USD, plus applicable tax. Canceling a subscription does not remove a separate active lifetime Pro bot purchase.

One-server lifetime Pro bot purchases

The $49.99 USD one-time bot purchase, plus applicable tax, has no recurring renewal to cancel. It covers exactly one selected Discord server, cannot be transferred to another server, and does not upgrade the desktop app. Lifetime refers to the lifespan of the Fenrir bot service, not perpetual hosting. Use the refund process on this page if there is a problem.

A successful full refund or a lost payment dispute removes only that purchase’s bot access. An open dispute or a pending full refund pauses that access while the payment is reviewed. If the dispute is won or closed without a loss, or the pending refund fails or is canceled, the same purchase resumes when no full refund or lost dispute remains. A partial goodwill refund keeps access. An exceptional reversal after a final full refund or lost dispute requires manual review. These changes do not cancel your desktop subscription or remove another valid purchase.

2. The 14-day refund

If the software does not work for you, ask within 14 days of your first payment and you will get your money back. Say what went wrong — not because you have to justify it, but because it is the only way the same problem gets fixed for the next person.

This sits on top of any refund right the law gives you where you live, and on top of the payment provider’s own policy. Whichever is better for you is the one that applies. We do not ask you to give up a statutory cancellation right in order to start using what you paid for.

3. If TikTok breaks it

Fenrir reads TikTok LIVE by unofficial means, because no official API for it exists. TikTok can change its systems at any time and, when that happens, connections stop working until we ship a fix. This is expected rather than exceptional, and it is stated plainly on the risks page before you pay.

Short outages while we ship a fix are part of the deal and are not refundable. But if it stays broken for an unreasonable time and we cannot fix it, ask for a refund and you will get one. You did not choose to depend on an unofficial connection — we did, and the risk of that choice should not land entirely on you.

4. Billing errors

Charged twice, charged after canceling, or charged the wrong amount? Tell us and we will investigate. If it was an error, you get the full amount back, promptly, regardless of anything else on this page.

5. What is not refunded

A banned or restricted game or TikTok account. This is the central risk of the software, it is stated before you download and again before you pay, and accepting it is a condition of using Fenrir at all. See the risks page.
A game, launcher or mod framework changing or shutting down. Plutonium, IW7-Mod, BepInEx and the rest are other people’s projects. We integrate with them; we do not control them.
Deciding you do not want it after the 14 days, where the software has been working as described.

Outside of those, refund requests are read case by case. This is a small independent project and the intent is to be fair rather than to win on a technicality.

6. Who actually processes it

Payments are handled by a payment provider acting as merchant of record — they are the seller of record, they handle the card and any sales tax or VAT, and we never see your card details. Refunds are issued through them. Where their policy is more generous than this one, theirs applies.

Purchases made inside Discord (the bot's Plus, Pro or lifetime Pro bought through Discord) are sold, billed and refunded by Discord under Discord's refund policy; we cannot issue those refunds. If Discord refunds or removes a purchase, the plan it gave ends, and a refunded lifetime Pro is removed from its server.

7. How to ask

Email support@fenrirapp.com from the address you bought with, and include what went wrong.

Include the email address you paid with, roughly when you bought it, and a sentence on what went wrong. For a billing error, say which charge.

This page is the detail behind section 8 of the Terms of Service. If the two ever appear to disagree, that is a mistake on our side — tell us and we will fix it, and in the meantime whichever is more favorable to you applies.